Brexit will provoke many tricky conversations for us all. You may be lobbying, renegotiating with clients or establishing new collaborations.

Hindsight is a wonderful thing. It’s easy to look back at a difficult conversation and think you could have said, acted and reacted differently.

It’s how you react in the moment to what’s unfolding in the conversation that often determines the outcome and the impact on the relationship.

This Harvard Business Review Article gives you some really useful techniques on how to do this. Have a quick read and please do send us any thoughts you have or things you would add.

7 Things to Say When a Conversation Turns Negative

‘New Strategies For Difficult Conversations’ is a new module within our Positive Leadership. Peak Performance programme. Give us a call or an email if this is something you’d like to explore.

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